Pup Couture & Co.
Website: www.pupcoutureandco.com.au
Email: pupcoutureandco@gmail.com
Last updated: 22 August 2026

Welcome to Pup Couture & Co. These Terms & Conditions govern your use of our website and your purchase of products from Pup Couture & Co.

By accessing or using our website, or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Pup Couture & Co.

Pup Couture & Co. is an Australian pet accessories business offering products including dog harnesses, collars, leads, and other pet accessories.

Throughout these Terms & Conditions, "Pup Couture & Co.", "we", "us" and "our" refers to Pup Couture & Co.

"You" and "your" refers to the person accessing our website or purchasing our products.

2. Using Our Website

You agree to use our website lawfully and in a way that does not:

• Breach any applicable Australian law or regulation

• Interfere with the operation or security of our website

• Attempt to gain unauthorised access to our systems

• Introduce malicious software or harmful material

• Copy, reproduce or commercially exploit our website content without permission

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.

3. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However:

• Colours may appear slightly different depending on your device or screen settings.

• Product patterns may vary slightly due to the positioning of the print.

• Measurements may have minor manufacturing variations.

• Product images may be used for illustrative purposes.

• Accessories shown in lifestyle photographs may not be included unless specifically stated in the product description.

We recommend carefully reviewing the product description and size guide before placing an order.

4. Harness & Collar Sizing

It is the customer's responsibility to select the appropriate size for their pet.

Our size guides are provided as a general guide only and should not be relied upon as the sole factor when selecting a size.

When choosing a harness or collar, you should consider factors including:

• Neck measurement

• Chest/girth measurement

• Weight

• Breed and body shape

• Fur thickness

• The individual fit and proportions of your dog

Please measure your dog carefully before ordering.

If you are unsure about sizing, please contact us at pupcoutureandco@gmail.com before placing your order.

Important Safety Note

A correctly fitted harness or collar should be secure without being excessively tight or restrictive.

You should regularly check the fit of your pet's accessories, particularly if your pet is growing, gaining or losing weight, or has a thick or changing coat.

Our products should not be used if they appear damaged, excessively worn or otherwise unsafe.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

Once your order has been successfully submitted, you should receive an order confirmation.

An order confirmation does not necessarily guarantee that an item is available if an inventory or website error has occurred.

If we are unable to fulfil your order, we will contact you and, where appropriate, provide a refund for the affected product.

We reserve the right to refuse or cancel an order in circumstances including:

• A product being incorrectly listed or priced

• A stock or inventory error

• Suspected fraudulent activity

• An obvious website or pricing error

• Circumstances beyond our reasonable control

6. Pricing

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change product prices at any time.

Any price change will not affect an order that has already been accepted and confirmed by us, except where required to correct an obvious pricing or website error.

7. Payment

Payment must be successfully received before an order is dispatched, unless otherwise stated.

We may use third-party payment providers to securely process transactions.

We do not generally have access to your complete payment card details.

If a payment is declined or cannot be successfully processed, we may be unable to fulfil the order until payment has been completed.

8. Shipping & Delivery

We aim to dispatch orders within the timeframe stated on our website or at checkout.

Delivery timeframes are estimates and may vary due to:

• Postal or courier delays

• Public holidays

• Peak periods

• Incorrect delivery information

• Weather events

• Other circumstances outside our reasonable control

Once an order has been handed to the relevant delivery provider, delivery is subject to that provider's processes and timeframes.

Please ensure that your delivery address is correct before completing your order.

Pup Couture & Co. cannot be responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.

For further information, please refer to our Shipping Policy.

9. Returns, Exchanges & Change of Mind

We want you and your pup to be happy with your purchase.

Where permitted by our Returns & Exchanges Policy, we may offer returns or exchanges for eligible items.

For example, if you have selected the wrong harness or collar size, you may be able to request an exchange provided the product meets our return conditions.

Products returned for change-of-mind or sizing reasons must generally be:

• Unused

• Unworn

• Clean

• In original condition

• Free from pet hair, dirt, odours or other signs of use

• Returned with original packaging where reasonably possible

For hygiene and safety reasons, products that have been worn or used may not be eligible for change-of-mind returns or exchanges.

Please contact pupcoutureandco@gmail.com before sending an item back.

10. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable law.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law where those guarantees apply.

If a product has a fault, is not of acceptable quality, does not match its description, or otherwise fails to meet a consumer guarantee, you may have rights to a remedy such as a repair, replacement or refund depending on the circumstances.

Our returns policy does not limit your rights under the Australian Consumer Law.

11. Product Use & Pet Safety

Our products are designed as pet accessories and should be used appropriately and responsibly.

You are responsible for:

• Selecting the appropriate product and size for your pet

• Ensuring the product is correctly fitted

• Checking the product before each use

• Regularly inspecting the product for signs of damage or wear

• Replacing the product if it becomes damaged or unsafe

• Supervising your pet where appropriate

Never use a damaged or compromised harness, collar or lead.

Pup Couture & Co. is not responsible for issues arising from incorrect fitting, misuse, failure to inspect a product, excessive wear, chewing or use outside the intended purpose, except where liability cannot lawfully be excluded.

12. Intellectual Property

All content on the Pup Couture & Co. website, including:

• Logos

• Brand names

• Product photographs

• Graphics

• Designs

• Text

• Product descriptions

• Website layout

• Images

• Other original content

is owned by or licensed to Pup Couture & Co. unless otherwise stated.

You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.

13. User Reviews & Submitted Content

If you submit a product review, photograph, comment, testimonial or other content to us, you confirm that:

• You have the right to provide that content

• The content does not infringe another person's rights

• The content is not unlawful, misleading or defamatory

By submitting content to us, you grant Pup Couture & Co. permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that we consider inappropriate, offensive, misleading or otherwise unsuitable.

14. Promotions & Discounts

From time to time, Pup Couture & Co. may offer:

• Discount codes

• Sales

• Promotions

• Bundle offers

• Competitions

• Other special offers

Promotions may be subject to additional terms, including expiry dates, product exclusions, minimum purchase requirements or limits on use.

Unless otherwise stated, promotional offers cannot be combined with other discounts.

We reserve the right to withdraw or modify a promotion where permitted by law.

15. Third-Party Websites & Services

Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics, advertising and social media services.

We are not responsible for the content, security, privacy practices or availability of third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be:

• Available

• Error-free

• Secure

• Free from interruptions

• Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.

17. Limitation of Liability

To the maximum extent permitted by law, Pup Couture & Co. is not responsible for losses arising from:

• Improper use of our products

• Incorrect product fitting

• Failure to follow product instructions

• Use of damaged products

• Unauthorised modification of products

• Delays caused by third-party delivery providers

• Website interruptions outside our reasonable control

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under Australian law.

18. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where the cause is outside our reasonable control.

This may include events such as:

• Natural disasters

• Severe weather

• Postal or courier disruptions

• Power or telecommunications failures

• Government restrictions

• Strikes

• Cybersecurity incidents

• Other unforeseen events

Where reasonably possible, we will notify affected customers and take reasonable steps to minimise the impact.

19. Privacy

Your privacy is important to us.

Our collection and handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and handled as described in that policy.

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on our website with a revised "Last updated" date.

Your continued use of our website following an update constitutes acceptance of the revised Terms & Conditions to the extent permitted by law.

21. Governing Law

These Terms & Conditions are governed by the laws of Australia and, where applicable, the laws of the state or territory in which Pup Couture & Co. operates.

Any disputes will be dealt with in accordance with applicable Australian law.

22. Contact Us

If you have any questions regarding these Terms & Conditions, an order, product, return or exchange, please contact us:

Pup Couture & Co.
Email: pupcoutureandco@gmail.com
Website: www.pupcoutureandco.com.au