Privacy Policy

Pup Couture & Co.
Website: www.pupcoutureandco.com.au
Email: pupcoutureandco@gmail.com
Last updated: 22 August 2026

At Pup Couture & Co., we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, contact us, subscribe to our marketing communications, or otherwise interact with Pup Couture & Co.

We aim to handle personal information openly and transparently and, where applicable, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

Depending on how you interact with our website and business, we may collect:

Personal information

• Full name

• Email address

• Phone number

• Billing address

• Delivery address

• Other information you voluntarily provide to us

Order information

• Products purchased

• Order number

• Order history

• Shipping and delivery information

• Returns and exchange information

Payment information

Payments made through our website may be processed by third-party payment providers. We generally do not have access to your complete payment card details.

Website information

When you use our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Operating system

• Pages visited

• Products viewed

• Website interactions

• Referring website

• Cookies and similar technologies

Communications

If you contact us by email, through our website or through social media, we may retain the information you provide so that we can respond to your enquiry and provide customer service.

2. How We Collect Information

We may collect information when you:

• Visit our website

• Create or use a customer account

• Place an order

• Subscribe to our mailing list

• Contact us

• Request a return or exchange

• Submit a review

• Enter a competition or promotion

• Interact with us through social media

• Voluntarily provide information to us

We may also automatically collect certain technical information through cookies, analytics and similar technologies.

Where reasonably practicable, personal information is collected directly from you.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Process payments

• Arrange delivery

• Manage returns and exchanges

• Respond to enquiries

• Provide customer support

• Send order confirmations and updates

• Communicate with you about your purchases

• Improve our website and products

• Understand how customers use our website

• Prevent fraud and misuse

• Maintain website security

• Send promotional communications where permitted

• Run competitions, promotions and giveaways

• Meet applicable legal and regulatory obligations

We only seek to collect information that is reasonably necessary for our business activities.

4. Marketing Communications

If you choose to subscribe to Pup Couture & Co. marketing communications, we may send you information about:

• New products

• New collections

• Promotions and sales

• Special offers

• Events

• Other Pup Couture & Co. news

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at:

pupcoutureandco@gmail.com

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to your orders.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to help us operate our website and understand how visitors use it.

Cookies may collect information such as:

• Pages visited

• Products viewed

• Website interactions

• General website usage

• Device and browser information

Some cookies may be provided by third-party services used by our website.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Service Providers

We may use third-party service providers to help operate our business, website and online store.

These may include providers involved in:

• Website hosting and ecommerce

• Payment processing

• Shipping and delivery

• Email marketing

• Website analytics

• Advertising

• Customer support

• Fraud prevention

• Information technology

Because Pup Couture & Co. operates its online store through Wix, information submitted through our website may be processed through Wix and its relevant service providers.

Third-party providers may access personal information where reasonably necessary to provide their services.

7. Overseas Processing

Some third-party service providers we use may store or process information outside Australia.

This means that your personal information may be transferred to or stored in overseas locations depending on the services we use.

Where applicable, we will take reasonable steps to ensure that personal information is handled appropriately.

Australian privacy guidance recommends that an applicable privacy policy explain whether personal information is likely to be disclosed overseas and, where practicable, identify relevant countries.

Note: Because the exact third-party services connected to your Wix website can change, you should review your Wix, payment, analytics, email-marketing and advertising settings before publishing this section. This avoids claiming that information is sent to a particular country when your actual setup differs.

8. How We Protect Your Information

We take reasonable steps to protect personal information from:

• Loss

• Misuse

• Unauthorised access

• Unauthorised disclosure

• Unauthorised alteration

• Interference

We use appropriate security measures having regard to the nature of the information we collect and how it is handled.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary for purposes such as:

• Completing transactions

• Providing customer service

• Managing returns and exchanges

• Maintaining business records

• Meeting legal obligations

• Resolving disputes

When information is no longer required, we may securely delete or de-identify it where appropriate.

10. Accessing Your Personal Information

You may contact us to request access to personal information we hold about you.

Please contact:

pupcoutureandco@gmail.com

We may need to verify your identity before providing access to personal information.

There may be circumstances where access cannot be provided where permitted or required by law.

The Australian Privacy Principles include rights relating to accessing and correcting personal information.

11. Correcting Your Information

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us at:

pupcoutureandco@gmail.com

We will take reasonable steps to correct information where appropriate.

12. Privacy Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first.

Privacy enquiries and complaints

Pup Couture & Co.
Email: pupcoutureandco@gmail.com

Please provide enough information for us to understand your concern so that we can investigate and respond appropriately.

If you are dissatisfied with our response and the Privacy Act applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

The OAIC's guidance states that an applicable privacy policy should explain how individuals can make privacy complaints and how those complaints will be handled.

13. Children's Privacy

Our website is not specifically directed towards children.

We do not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us, please contact us at pupcoutureandco@gmail.com so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business

• Our website

• Our services

• The information we collect

• The way we use information

• Applicable legal requirements

When we make changes, we will update the "Last updated" date at the top of this policy.

The OAIC recommends keeping an applicable privacy policy current and updating it when information-handling practices change.

15. Contact Us

If you have any questions about this Privacy Policy or how Pup Couture & Co. handles personal information, please contact us:

Pup Couture & Co.
Australia

Email: pupcoutureandco@gmail.com

Website: www.pupcoutureandco.com.au